# Frequently Asked Questions

Everything you need to know about ordering, shipping, and returns.

## Orders & Payment

How do I place an order?+

Add products to your cart, go to checkout, fill in your shipping details, choose a payment method, and confirm your order.

What payment methods do you accept?+

We accept Cash on Delivery, bKash, Nagad, and major debit/credit cards.

Can I change or cancel my order?+

You can cancel an order from your account's Orders page while it's still in the Processing stage.

## Shipping & Delivery

How long does delivery take?+

Inside Dhaka: 1–2 business days. Outside Dhaka: 2–4 business days, depending on your district.

Do you deliver nationwide?+

Yes, we deliver to all 64 districts of Bangladesh via our courier partners.

Is delivery free?+

Orders above ৳999 qualify for free delivery. Otherwise a flat ৳60 delivery fee applies.

## Products & Authenticity

Are your products 100% authentic?+

Yes. Every product is sourced directly from authorized brand distributors — we never sell counterfeits or expired stock.

How do I know which product suits my skin?+

Check the "Skin type" field on each product page, or browse Shop by Concern on our homepage for curated picks.

## Returns & Refunds

What is your return policy?+

Unopened products can be returned within 7 days of delivery. See our Shipping & Return policy page for full details.

How long do refunds take?+

Approved refunds are processed within 5–7 business days to your original payment method.

Still have questions?

Contact us

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